Service Requests
Handle customer service inquiries and requests submitted directly from the hotspot captive portal.
Service Requests capture general customer inquiries and service-related questions that clients submit through your public Wi-Fi portal.
Service Request Types:
Billing Queries: Questions about payments, pricing, and billing issues.
Service Inquiries: General questions about service offerings and features.
Activation Issues: Reports of payment made but service not activated.
General Support: Miscellaneous customer questions and requests.
Promotional Inquiries: Questions about offers and promotions.
Each request includes customer contact information, allowing your team to follow up promptly and resolve issues before they escalate.
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Service Requests