Service Reports
Capture and track technical issues and service problems reported by clients through the hotspot captive portal.
Service Reports provide a direct channel for clients to report technical issues and service disruptions, enabling proactive problem resolution.
Common Report Categories:
No Connection: Clients reporting complete service outages.
Billing Issues: Problems with payment processing or account billing.
Speed Problems: Reports of slow internet speeds or performance issues.
Connection Drops: Intermittent connectivity problems.
General Technical Issues: Various other technical problems affecting service quality.
This feature turns client complaints into actionable service tickets, helping you identify and resolve network issues quickly while demonstrating responsive customer care.
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