Welcome to the Documentation
Learn how to use all features of Alternet ISP Billing System to manage your ISP business effectively.
Client Management
Centrally manage all your ISP clients. Create, view, edit, and organize client information, credentials, and service status from a single, intuitive dashboard.
Add New Client
Streamline the process of onboarding new customers into your network with a comprehensive and flexible form. Learn more
View & Manage Client
Get a complete 360-degree view of a client's account, service, and transaction history on a single page.
Learn moreClients List & Overview
Monitor your entire client base at a glance with a searchable, filterable table and high-level KPIs.
Learn moreChange Client Plan
Upgrade, downgrade, or modify a client's service plan with a single click, ensuring seamless router synchronizatio...
Learn moreTransfer Client
Easily reassign clients between different routers or even to a different ISP platform.
Learn moreExtend Client Subscription
Grant clients additional service time with a flexible expiry date and automatic router synchronization.
Learn moreRecharge Client
Manually renew a client's subscription when automatic renewal fails or for offline payments like cash and cheque.<...
Learn moreSend Message to Client
Communicate directly with a single client through multiple channels, with full scheduling and templating capabilit...
Learn moreDashboard & Analytics
Gain real-time insights into your ISP's performance, financial health, and network status. Make data-driven decisions with a comprehensive overview of revenue, clients, and key metrics.
Executive Overview
Get an immediate, high-level snapshot of your business's financial and operational status at a glance.
Learn moreAdvanced Performance Metrics
Dive deeper into critical business health indicators beyond basic revenue and client counts.
Learn moreFinancial & Usage Trends
Visualize your revenue streams and client usage patterns over time with interactive charts and graphs.
Learn moreTop Performers & Network Leaders
Identify your most valuable routers, apartments, and clients to optimize resource allocation and sales strategies....
Learn moreMessaging & Communication Centre
Manage all your customer communications from a central hub. Send individual or bulk messages via SMS, WhatsApp, or Email, track delivery status, and maintain a full history of all interactions.
Send Messages
A powerful platform to compose and send messages to any segment of your client base, using dynamic tags for person...
Learn moreMessage Batches
Monitor and manage all your bulk messaging campaigns in one place. Track the status and outcomes of every batch se...
Learn moreMessaging History
Maintain a complete, searchable audit trail of every message sent to every client, including system-generated noti...
Learn moreServices
Advanced tools for managing public hotspots, including voucher generation, user access analytics, and monetization through captive portal advertising.
Voucher Management
Create and manage one-time-use internet vouchers for your hotspot network. Perfect for prepaid access, guest Wi-...
Learn moreHotspot Access Logs
Gain deep visibility into user behavior on your captive portal. Track every step of the client journey from land...
Learn moreHotspot Monetization (Ads)
Generate additional revenue by displaying advertisements on your hotspot captive portal. Place ads at the top, m...
Learn moreInternet Plans
Create and manage all your internet service offerings in one place. Define PPPoE, Hotspot, and Static IP plans with precise control over bandwidth, pricing, and validity.
PPPoE Plans
Create and synchronize dedicated broadband plans for your PPPoE subscribers. These are typically used for hom...
Learn moreHotspot Plans
Configure prepaid and time-based access packages for your public Wi-Fi hotspots. Ideal for cafes, public area...
Learn moreStatic IP Plans
Create dedicated static IP address plans for business clients and servers requiring permanent, unchanging IP addre...
Learn moreNetwork Management
Centrally manage your entire network infrastructure. Monitor router health, configure IP pools, define bandwidth profiles, and maintain all your Mikrotik devices from a single platform.
Mikrotik Routers
Add, configure, and manage all your Mikrotik routers from a centralized dashboard. Monitor connection status...
Learn moreMikrotik Router Monitor
Dive deep into the real-time performance and health of individual Mikrotik routers with comprehensive system mo...
Learn moreBandwidth Profiles
Create and manage speed limit profiles that can be applied to clients and service plans. Ensure fair usage an...
Learn moreIP Pool Management
Manage IP address allocation across your network with dedicated pools for different service types and routers. Learn more
Maps & Geolocation
Visualize your network infrastructure and client distribution using interactive maps. Make informed decisions about network expansion and technical support through geographical insights.
Routers Map
View all your network routers plotted on an interactive map for visual infrastructure management and coverage p...
Learn moreClients Map
Visualize your client distribution across your service areas to understand market penetration and plan target...
Learn moreCoordinate Collection
Automatically capture precise geographical coordinates during client and router registration for accurate map p...
Learn moreAccounts & Payments
Comprehensive financial management tools for tracking revenue, managing invoices, processing withdrawals, and monitoring subscription billing.
Payment Transactions Report
Advanced financial reporting with detailed analytics on all payment transactions, revenue trends, and payment...
Learn moreInvoices Management
Generate, manage, and track professional invoices for your clients with automated due dates and status tracking...
Learn moreMy Wallet & Withdrawals
Secure wallet system for managing your earnings, with flexible withdrawal options to M-Pesa and other payment m...
Learn moreSubscription & Billing Modules
Flexible subscription plans for the billing system itself, allowing you to choose features based on your ISP's...
Learn moreUser Management & Security
Comprehensive staff management system with role-based access control. Securely manage team members, define permissions, and maintain system security through granular access controls.
Staff Management
Add and manage your team members, assign roles, and control their access to the billing system.
Learn moreRoles Management
Create and manage organizational roles with predefined permission sets for different job functions.
Learn morePermissions Management
Granular access control system with detailed permission settings for every feature and function in the billing...
Learn moreOperations & Customer Support
Streamline your daily operations with integrated ticketing, sales pipeline management, service tracking, and client location management. Handle customer issues and service requests efficiently from a centralized platform.
Tickets System
Internal ticketing system for tracking tasks, projects, and internal issues within your ISP team.
Learn moreSales Leads Management
Complete sales pipeline management from lead capture to conversion, with value tracking and assignment capabili...
Learn moreApartments Management
Manage multi-tenant buildings and residential complexes as single entities for streamlined service delivery and...
Learn moreService Requests
Handle customer service inquiries and requests submitted directly from the hotspot captive portal.
Learn moreService Reports
Capture and track technical issues and service problems reported by clients through the hotspot captive portal....
Learn moreInventory Management
Complete inventory control system for tracking networking equipment, managing suppliers, and maintaining optimal stock levels. Prevent service disruptions with proactive low-stock alerts.
Stock Management
Centralized tracking of all networking equipment and assets with real-time stock monitoring and valuation. Learn more
Low Stock Alerts
Proactive inventory monitoring with automatic alerts when stock levels fall below minimum thresholds. Learn more
Inventory Categories
Organized equipment classification system for efficient inventory management and quick item retrieval. Learn more
Suppliers Management
Comprehensive supplier database for managing vendor relationships and streamlining procurement processes. Learn more
System Settings & Configuration
Centralized configuration hub for customizing your ISP billing system. Configure company information, communication gateways, notification preferences, and system behavior to match your business requirements.
General Settings
Configure core system settings, company information, and hotspot portal customization for brand consistency. Learn more
Notification Settings
Granular control over all system notifications and automated communications with clients and administrators. Learn more
Message Gateway Configuration
Configure and manage all communication channels including SMS, WhatsApp, and Email gateways with pre-integrat...
Learn moreSystem Audit & Logs
Comprehensive audit trail of all system activities, user actions, and automated processes. Maintain security compliance and troubleshoot issues with detailed historical records.
Activity Logs
Complete chronological record of all system events, user actions, and automated processes with search and fil...
Learn moreRouter Monitoring & Management
Advanced router management tools including real-time monitoring, payment gateway configuration, branding customization, and seamless migration capabilities. Complete setup support provided for new and existing routers.
Router Status Monitoring
Real-time router health monitoring with ping results, response time tracking, and automated status notification...
Learn morePayment Method Configuration
Configure payment gateways directly on routers for seamless client payments through multiple channels including...
Learn moreHotspot Branding & Customization
Customize the look and feel of your hotspot captive portal with brand colors, logos, and tailored messaging. Learn more
Automatic Router Setup
Streamlined router provisioning with automated configuration for PPPoE, Static IP, and Hotspot services....
Learn moreRouter Migration Service
Smooth migration of existing routers into our system with data synchronization and live technical support. Learn more