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Privacy Policy

Last Updated: January 1, 2023

1. Introduction

Alternet Limited ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ISP management platform and related services ("Services").

By using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Data

While using our Services, we may ask you to provide:

  • Contact information (name, email, phone number)
  • Business information (company name, address, tax ID)
  • Payment information (credit card details, billing address)
  • Account credentials (username, password)

Usage Data

We automatically collect:

  • IP addresses and device information
  • Browser type and version
  • Pages visited and time spent on our Services
  • Diagnostic data and error reports

3. How We Use Your Information

We use the collected data for various purposes:

  1. Service Provision: To provide and maintain our Services
  2. Customer Support: To respond to your inquiries
  3. Improvements: To analyze usage for product enhancement
  4. Security: To monitor for fraudulent activity
  5. Communications: To send important notices and updates
  6. Legal Compliance: To meet regulatory requirements

4. Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Third parties who assist in delivering our Services (payment processors, hosting providers)
  • Business Transfers: In connection with any merger or acquisition
  • Legal Requirements: When required by law or to protect our rights

We never sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures including:

  • SSL/TLS encryption for data in transit
  • Regular security audits
  • Access controls and authentication protocols

While we strive to protect your data, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain personal data only as long as necessary for:

  1. Providing the Services
  2. Complying with legal obligations
  3. Resolving disputes
  4. Enforcing our agreements

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access and receive a copy of your personal data
  • Rectify inaccurate personal data
  • Request deletion of your personal data
  • Restrict or object to processing of your data
  • Data portability

To exercise these rights, please contact us using the information below.

8. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your country where data protection laws may differ. We implement appropriate safeguards for such transfers.

9. Children's Privacy

Our Services are not intended for users under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update our Privacy Policy periodically. We will notify you of changes by posting the new policy on this page and updating the "Last Updated" date.

Your continued use of the Services after changes constitutes acceptance of the updated policy.