Recharge Client
Manually renew a client's subscription when automatic renewal fails or for offline payments like cash and cheque.
The "Recharge" function is your go-to tool for reconciling payments that occur outside the system's automatic gateway. It's designed for situations where a client has paid, but their service remains inactive due to an offline payment method or a glitch in the auto-renewal process.
Primary Use Cases:
A client pays with cash or cheque at your office.
A mobile money (M-Pesa) payment is received but not automatically detected by the system.
A client provides proof of payment that needs to be manually verified and activated.
How it works:
Once you confirm the client's payment, a simple dialog lets you finalize the renewal with two key options:
Add Transaction Record: It is highly recommended to check this box. This creates a permanent financial record of the transaction within the system. This is critical for accurate accounting, tracking daily revenue (as shown on the main dashboard), and providing clients with a verifiable payment history.
Send SMS to Client: Check this box to automatically send an SMS notification to the client, confirming that their payment has been received and their service has been renewed. This provides excellent customer service and immediately informs the client they are back online.
Key Benefit: This action directly activates the client's subscription package, syncing with the router if necessary, and brings their service back to an "Active" status, resolving the issue instantly.
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